Refund and Returns Policy

Antique World House is committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, we are here to help.

1. Returns

1.1 Eligibility for Returns

  • You have 14 days from the date of delivery to return your item.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Some items may be exempt from returns for hygiene reasons (e.g., certain types of home decor, personalized items).

1.2 How to Return an Item

  • Contact us at Support@antiqueworldhouse.com or call us at +91 7836 005 335 to initiate a return.
  • Provide your order number and reason for the return.
  • We will provide instructions for returning the item to our warehouse.

1.3 Return Shipping

  • The customer is responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $ 2000. We are not responsible for items lost or damaged during return shipping.

2. Refunds

2.1 Processing Time

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method.

2.2 Partial Refunds

  • In some cases, only partial refunds may be granted (e.g., items not in their original condition, items missing parts).

2.3 Non-Refundable Items

  • Certain items may not be eligible for a refund or return, such as sale items, gift cards, and downloadable products.

3. Exchanges

  • If you need to exchange an item for a different size or color, please contact us within 14 days of receiving your order. Exchanges are subject to availability and may incur additional shipping charges.

4. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at Support@antiqueworldhouse.com or call +91 7836 005 335. We will arrange for a replacement or issue a full refund, including any shipping costs.

5. Contact Us

Thank you for shopping with Antique World House!